Frequently asked questions
Everything you need to know about ordering, shipping, custom colors and more. Still stuck? We're a message away.
Most items ship the next day. Exceptions apply for large orders and specialty items, which may take a little longer to print and finish.
Absolutely — that's our whole thing. Every piece is made to order, so just tell us your colors in the order note or send us a message and we'll match them.
If you run into any problems or need assistance ordering, please reach out to us through the contact page and we'll get you sorted.
Cancellations are free any time before your item is printed — and we usually start printing the same day you order, so contact us as soon as you can. Once a personalized item has been printed, the order is final; non-personalized items can often still be canceled up until they ship.
Custom text is printed exactly as it was entered at checkout, so double-check spelling and capitalization before ordering. If we make a mistake, we'll reprint and reship free. If the text was entered incorrectly at checkout we can't refund it — but contact us and we'll offer a discounted reprint.
Sometimes packages are marked delivered but arrive a day or two later. If it's been longer than that, reach out and we'll help track it down.
Yes! Reach out through the contact form and let us know what you're after — we're happy to work out bulk and wholesale orders.